Report a problem
Contact us within 7 days of delivery for incorrect items, personalization errors caused by us, damaged items, printing defects or missing items. Please still contact us if a problem becomes apparent later; this reporting window does not remove applicable consumer rights.
What to send us
Provide your order number or purchase details, a description of the problem and photographs where possible. An unboxing video can help but is not required for a claim. Stop using or applying the sticker after noticing the problem, and keep the item and packaging where possible.
Replacements and return costs
For a verified fault on our side or a product defect, we will arrange a replacement or refund. SupaPrint covers necessary return and replacement delivery costs. If the entire order is returned because of our error, the original delivery charge paid will also be refunded. For partial-order issues, we will explain the refund amount and applicable delivery costs before proceeding.
Refund timing
Contact us before sending a return. We will send the refund within 7 calendar days of receiving a required return, or confirming the refund if a return is waived. Cash-on-delivery refunds will use a suitable method agreed with you. Any additional payment-provider processing time will be explained.
Custom designs and change of mind
Custom or personalized stickers correctly produced to the design confirmed by the customer cannot be returned solely for a change of mind or a customer-supplied name, text or spelling error. Our printing errors, damage, defects or failure to match the confirmed order remain covered. This policy does not offer change-of-mind returns for standard stickers. Damage caused during use or application is not covered unless caused by a product defect.
Changes and cancellations
Contact us promptly to request an order change or cancellation. We will confirm whether it is possible before production or dispatch begins. Change-of-mind changes or cancellations cannot be guaranteed for custom or personalized orders already in production. This does not limit remedies for our errors or applicable legal rights.
Resolving your complaint
Within 72 hours of receiving a complaint, we will arrange a resolution and communicate the details. This policy does not restrict your consumer rights under applicable Bangladesh law.
Contact us
Contact info@supaprintbd.com or WhatsApp +8801925003595. Customer support is available 24 hours, every day.